I just got a special message from Paypal a little while ago, and it wasn’t completely a surprise since we’ve had two TAM emails about this. I thought there was a larger issue with Paypal and they’ve confirmed, yes, they’ve had a problem with getting renewals done on time.
They had some sort of a software glitch from 8/29 through 9/15 which pushed back any renewals on those dates to 5-10 days later. They solved their problem but many involved in that block of time were affected. Some of you have contacted me and/or Gina because you weren’t able to access your TAM account even though nothing had changed with your credit card. We now know this is the reason–you simply weren’t billed when you should have been.
We are going through the TAM accounts now to cross-check to make sure we get your membership extended to met the Paypal change. If in fact you have had a problem accessing your TAM membership please contact Gina at tamservice -@- tammybruce.com or even just leave a message here in this post, Gina will be able to track your membership own with your alias. Even if you’re not sure and can email Gina please do so she can double check on your situation Thanks.
I’m very sorry about this, and as you can imagine I read the riot act to Paypal for not alerting us to this while it was happening! Can you believe that? So, we’re on it, but if you could alert us to any access issues, it will help speed things along.
Thanks for support, understanding and patience
**UPDATE: For clarification–this issue only affects those of you whose renewals would have been due between 8/29-9/12. Not all TAMs renew at the same time, it depends on when you first joined. And know you can always contact Gina. She’s there to help TAMs Also, if you are having access issues our rectifying this isn’t reliant on your contacting Gina. As we speak TAM helpers are going through that 2 week period of time in TAM and fixing it up. So you’ll be good to go either way **